Help with Ordivy
Contact
We answer questions about features, Premium access, privacy, and technical problems.
Send an emailInformation and inventories
Your inventories are stored on your device. You can connect your account in Settings to sync them and use Your family to share inventories and Premium. Before changing devices or uninstalling Ordivy, check your sync status and backups: data that has not been synced or included in a backup may be lost.
Camera, photos, and voice
You can review or change permissions in your device settings. If you deny one, the other Ordivy features remain available.
Premium subscriptions on iOS
Premium on iOS requires an Ordivy account with a verified email and a monthly or annual App Store subscription. You can restore purchases from the Premium screen and manage or cancel your subscription through your Apple account. Ordivy invitation codes do not activate Premium on iOS. For help, provide your username; do not send passwords or payment information.
Privacy and terms
Read the current privacy policy and terms of use.